Lead iPad Technician

 Lead iPad Technician  Jennifer Penquite    [email protected]

The Lead iPad Technician's role is to oversee and manage the technical support and maintenance of iPad devices within the Enfield Public Schools. They are responsible for ensuring the smooth operation, configuration, troubleshooting, and repair of iPad devices as well as configuration of the the district MDM (mobile device management) program .

Their duties include supporting the district's needs and responsibilities:

  1. Device Management: Managing a large inventory of iPad devices, including device provisioning, deployment, and configuration through Mosyle. This involves setting up new devices, installing necessary applications, and configuring settings according to organizational requirements.
  2. Technical Support: Providing technical assistance and troubleshooting guidance to end-users, such as teachers, students, and staff members, who encounter issues with their iPad devices. This includes diagnosing hardware and software problems, resolving technical issues, and offering guidance on device usage.
  3. Repair and Maintenance: Performing repairs and maintenance tasks on iPad devices, both hardware and software-related. This may involve managing add sending out for the replacing damaged screens, repairing charging ports, troubleshooting connectivity issues, and performing software updates or resets.
  4. Device Security and Management: Implementing security measures and managing device policies to protect sensitive data and ensure compliance with organizational guidelines. This includes setting up security configurations, managing device restrictions, and enforcing data protection protocols.
  5. Inventory Management: Tracking and maintaining accurate records of iPad devices, including device allocation, repairs, replacements, and retirements. This involves maintaining an organized inventory system, documenting device histories, and conducting regular audits to ensure proper asset management.
  6. Training and Documentation: Providing training and guidance to end-users on the effective use of iPad devices, including basic troubleshooting techniques and best practices for device maintenance. Additionally, documenting standard operating procedures, troubleshooting guides, and knowledge base articles for future reference and training purposes.
  7. Vendor and Budget Management: Collaborating with the CETO and working with vendors to coordinate device repairs, warranty claims, and procurement of replacement parts. Additionally, assisting in budget planning and providing recommendations for device upgrades or replacements based on the district's needs.
  8. Stay Updated: Keeping up-to-date with the latest trends, technologies, and advancements in iPad devices, iOS updates, and related software applications. This includes attending training sessions, participating in professional development activities, and maintaining relevant certifications.

As a Lead iPad Technician, they will often work closely with both the town of Enfield IT department and the district's EdTech teams, administrators, and other stakeholders to ensure the efficient and effective use of iPad devices across the organization. Their role is crucial in providing technical support, maintaining device functionality, and contributing to the overall success of the organization's iPad deployment.