School Technology Support Specialist

Our Technology Support Specialist primary responsibility is to provide technical support and assistance to students, teachers, and staff members in utilizing technology effectively within the school environment.

Generally the responsibilities would include:

  1. Technical Support: Responding to technical support requests from students, teachers, and staff members regarding hardware, software, network, and other technology-related issues. This includes resetting passwords, troubleshooting problems, diagnosing technical issues, and providing solutions or guidance to resolve them in a timely manner.
  2. Device Management: Managing and maintaining school-owned devices, such as laptops, desktops, iPads, and other devices. This involves deploying and configuring devices for new users, installing and updating software applications, monitoring device performance, and managing device security settings.
  3. Network Administration: Assisting the town of Enfield's IT department with network administration tasks, including monitoring network connectivity, troubleshooting network issues, and providing information to the network administrator. Collaborating with the IT and EdTech teams to ensure smooth network operations and connectivity.
  4. Training and Instruction: Conducting training sessions and workshops to educate students, teachers, and staff members on the effective use of technology tools, software applications, and devices. This includes providing instruction on basic troubleshooting techniques, software usage, and best practices for utilizing technology resources.
  5. Equipment Maintenance and Repair: Performing routine maintenance tasks on technology equipment, such as cleaning, updating software, and conducting hardware checks. Coordinating repairs and replacements for faulty devices or components, liaising with vendors or external service providers as necessary.
  6. Software and Application Support: Assisting users with software applications commonly used in educational settings, such as TEAMs (learning management systems), Office 365 (productivity tools) , and educational software. Providing support in navigating software interfaces, troubleshooting issues, and guiding users in utilizing these applications effectively.
  7. Data Management: Assisting with data management tasks, such as data backups, data transfers, and data entry. Ensuring the security and integrity of data by implementing appropriate backup strategies and following data protection protocols.
  8. Help Desk Management: Managing the school's technology help desk, including logging support requests to [email protected], tracking progress, and ensuring timely resolution of issues. Maintaining accurate records of support tickets and documenting solutions for future reference.
  9. Stay Updated: Keeping abreast of the latest technology trends, advancements, and best practices in educational technology. Continuously upgrading your skills and knowledge through professional development activities and training.

Overall, as a School Technology Support Specialist, their role is to provide technical support, facilitate the effective use of technology resources, and ensure a seamless technology experience for students, teachers, and staff members within the Enfield Public Schools. Thier expertise contributes to enhancing teaching and learning outcomes by leveraging technology tools and resources effectively.